Return & Refund Policy

Peace of Mind with 30 Day Returns!

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. We do not have a try before you buy scenario, so please act carefully when receiving your bands and do not mount them to your watch if you suspect there could be an issue or possibility for an exchange.

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted (if applicable)
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at orders@thesydneystrapco.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at orders@thesydneystrapco.com and send your item to:

PO BOX 4111, ST LUCIA SOUTH, QLD, 4067 AUSTRALIA by return post.

Shipping
To return your product, you should mail your product to: PO BOX 4111, ST LUCIA SOUTH, QLD, 4067 AUSTRALIA

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Please note, we do not have a pick up or drop off facility.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.